At Nayi Lahar – A New Journey, we deeply value the trust you place in us. Safeguarding your personal information is an essential part of our commitment to transparency, accountability, and ethical operations. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our organization, including through our website and donation platforms.

Information We Collect

We may collect personal and non-personal information to effectively carry out our mission and provide a seamless experience.

Personal Information

When you interact with us (such as making a donation, volunteering, or contacting us), we may collect:

• Full Name
• Email Address
• Phone Number
• Billing and Address Details
• Donation and transaction details

Payment Information

When you make a donation via payment gateways such as Razorpay, your payment details (such as card or UPI information) are securely processed by the payment provider.
👉 We do not store or have access to your sensitive financial information like card numbers, CVV, or banking credentials.

Non-Personal Information

We may automatically collect:

• IP address
• Browser type and device details
• Website usage data (pages visited, time spent, etc.)

How We Use Your Information

Your information is used strictly for legitimate organizational purposes, including:

• Processing donations and issuing receipts
• Maintaining donor records and compliance documentation
• Communicating updates, impact stories, and campaigns
• Responding to inquiries or support requests
• Improving our website and user experience
• Meeting legal and regulatory obligations

We ensure that your data is used responsibly and only to support our mission.

Sharing and Disclosure of Information

Nayi Lahar – A New Journey maintains strict confidentiality of your personal data.

We do not sell, rent, or trade your information. We may share your data only in the following cases:

• With trusted third-party service providers (e.g., Razorpay, email services) strictly for operational purposes
• When required by law, regulation, or legal process
• To protect the rights, safety, and integrity of our organization

All third-party partners are expected to follow appropriate data protection standards.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, misuse, or disclosure.

While we strive to use commercially acceptable means to protect your data, no online system can guarantee absolute security.

Cookies and Tracking Technologies

Our website may use cookies to:

• Enhance user experience
• Understand visitor behavior
• Improve website performance

You may choose to disable cookies through your browser settings. However, some features of the website may not function properly.

Third-Party Services and Links

Our website may contain links to third-party platforms or services. This includes payment gateways like Razorpay.

Please note that we are not responsible for the privacy practices of these external websites. We encourage you to review their privacy policies before sharing your information.

Your Rights and Choices

You have full control over your personal data. You may:

• Request access to your personal information
• Ask for corrections or updates
• Request deletion of your data (subject to legal obligations)
• Opt-out of receiving communications from us

To exercise these rights, please contact us using the details below.

Children’s Privacy

Nayi Lahar – A New Journey does not knowingly collect personal information from children under the age of 18 without appropriate consent from a parent or guardian.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in legal requirements or organizational practices. Any updates will be posted on this page with a revised effective date.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Nayi Lahar – A New Journey NGO
📧 Email: nayilaharanj@gmail.com
📞 Phone: 966 74 67776 & 888 89 96994
📍 Address: H.No. 195A, Street #7, Main Market, Sant Nagar, Burari, Delhi – 110084