At Nayi Lahar – A New Journey, we sincerely appreciate your support and generosity. Every contribution helps us continue our mission and create a meaningful impact in the community. This policy outlines how refunds and cancellations are handled in a transparent and fair manner.

Donations

• All donations made to Nayi Lahar – A New Journey are voluntary contributions toward our social and charitable initiatives.
• Once a donation is successfully processed, it is generally non-refundable, as the funds are allocated to ongoing programs and activities.

Refund Requests

• Refunds may be considered only in exceptional circumstances, such as:
– Duplicate transactions
– Incorrect amount entered during payment
– Technical errors during the transaction

• If you believe a refund is applicable, you may request it within 7 days of the transaction date.

How to Request a Refund

• To request a refund, please contact us with the following details:
– Full Name
– Transaction ID / Payment Reference Number
– Date of Donation
– Reason for refund request

• Requests can be sent via:
📧 Email: nayilaharanj@gmail.com
📞 Phone: 966 74 67776 & 888 89 96994

Refund Processing

• Once your request is reviewed and approved, the refund will be processed within 7–10 working days.
• The refunded amount will be credited back to the original payment method used during the transaction.
• Processing time may vary depending on your bank or payment provider (e.g., Razorpay).

Cancellation Policy

• Since donations are processed instantly, cancellation of a completed donation is not possible.
• However, you may contact us immediately if the transaction was made in error, and we will assist you as per our refund policy.

Payment Gateway Disclaimer

• All payments are securely processed through trusted payment gateways such as Razorpay.
• In case of failed transactions where the amount is debited but not confirmed, the amount is usually automatically refunded by the payment gateway as per their policies.

Contact Us

For any queries related to refunds or cancellations, feel free to reach out:

Nayi Lahar – A New Journey NGO
📧 Email: nayilaharanj@gmail.com
📞 Phone: 966 74 67776 & 888 89 96994
📍 Address: H.No. 195A, Street #7, Main Market, Sant Nagar, Burari, Delhi – 110084

❤️ Our Commitment

We are committed to maintaining complete transparency and trust with our donors. If you face any issue, our team will make every reasonable effort to assist you promptly.